Support Services

Contract Support

ShaoLin Basic Support

ShaoLin Basic Support is for small businesses that need consistent, basic support with timely software updates. Customers include small offices and departmental workgroups with a limited number of desktops and servers where continuous uptime is not required.

• 10 incidents email support
• 2 incidents remote assistance support
• Guaranteed 12 business hours response time
• 2 named contacts
• Software updates and patch releases
• Electronic support services

ShaoLin Extended Support

ShaoLin Extended Support is for businesses that have an increased need for uninterrupted availability of their data and systems and require extended time support. These customers are usually single-location where run hundreds of desktop and multiple servers with ShaoLin products for mission-critical applications.

• 25 incidents email support or telephone support (Regional business hours only)
• 4 incidents remote assistance support
• Guaranteed 8 business hours response time
• 4 named contacts
• Software updates and patch releases
• Electronic support services

ShaoLin Enterprise Support

ShaoLin Enterprise Support is for enterprises that need full availability of data and systems at all times, and who would experience immediate and measurable consequences from any disturbance to productivity. These customers are usually multiple-locations, complex environment that use ShaoLin technology to support business-critical applications.

• 50 incidents email support or telephone support (Regional business hours only)
• 8 incidents remote assistance support
• Guaranteed 4 business hours response time
• 24 hours (maximum 4 times) on-site support services (Offer to limited regions only)
• 6 named contacts
• Software updates and patch releases
• Electronic support services

Customized contract support with dedicated services is also available to ShaoLin customers. Contact us now for a free and personalized evaluation of your needs.