Incident Support
ShaoLin Incident Support is available for non-mission-critical implementations and is designed
to be easy-to-use, flexible and purchasing support when you require assistance only .
You may purchase support for a single incident, on an as needed basis, or in packs.
ShaoLin incident support entitles you to get ShaoLin technical services by email or telephone
(regional business hours only) until your issue is resolved and/or is closed. For convenience and cost-effectiveness, you may
choose to purchase incident support in packs (5 or 10 incidents). Incident packs are activated at the time of purchase and
expire one year from that date.
To purchase ShaoLin Incident Support, please contact our sales at +852 2352 5568 or by
email. If you require higher level of support service, ShaoLin Contract
Support is available. Our professional staff will assist you to choose the plan that best fits your needs.
Incident E-mail Support
Online incident status 24x7 for a single issue
Guaranteed 8 business hours response time
Incident Telephone Support
ShaoLin technical support staff assists you on the phone for a single issue
Regional business hours only
Incident Remote Assistant Support
ShaoLin technical support staff fix a single problem remotely through internet connection
Guaranteed 8 business hours response time
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