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For customers to derive the maximum benefits from our software products, they need us to provide a
full access of completed proactive and customer-driven support services. ShaoLin technical services are available to help you
without time limitation. Our promises encompass:
- Optimize the deployment of ShaoLin products
- Resolve problems fast and easy
- Increase productivity by preventing system downtime
- Improve the effectiveness of ShaoLin products
ShaoLin will assist you to have a smooth operation and increasing return on investment in ShaoLin technology
by three groups of support services: contract support, incident support, and electronic support.
ShaoLin offers three annual contracts at varying levels of service, ShaoLin Basic Support, ShaoLin Extended Support,
and ShaoLin Enterprise Support. They are structured to offer a scalable range of flexible options.
Customers can choose the different level of contract support that best fits their needs. In addition to resolve problems of our
products, ShaoLin contract support services also offer customers value-added services to increase customer satisfaction.
Customers can purchase Incident Support services for technical support when using ShaoLin products.
Incidents allow customers to receive support only when they need assistance. Customers may purchase support for a single
incident, on an as-needed basis, or in packs. Incident support entitles the customer to technical support services until
that issue is resolved and/or is closed.
ShaoLin offers Electronic Support self-help services designed to provide the technical
information to you for free. Our E-Mail Notification Services, User Mailing List and Online Documentation give you direct
access to our vast stores of knowledge of our products. Customers can receive the latest patches and upgrades, product alerts
and information, and exchange ideas, best practices and tips by using these services.
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